a tale of two laptops
So about a year ago my Alienware laptop stopped working mysteriously (1 week after a root beer incident). My husband and I both spend at least 12 hours or more on the phone with tech support. After my 5th call, when i cried on the phone and begged the guy to please take it back and figure it out on-site, and after the man was mean to me despite my crying we set it aside and didn't touch it. 6 months later my husband bought me the now well known Mac with the power cord issues.
Both of these computers are beautiful machines. Both companies that made them provided the world’s shittiest tech support ever. I hate ALL tech support. If my husband and I have these problems, and we are actual computer geeks, how is the rest of the world doing? Wasting more money then us I am sure. We are software geeks by the way, not hardware geeks.
So I brought my laptop into work on Friday so a co-worker could take a look at it. By that evening he had it working perfectly. My $2,600 paper weight works again. I am thrilled, but even more angry and disappointed in Alienware.
Here is the email I received this morning from my co-worker;
Your Alien lives! It has a new build on it and it is ready to go.
NEW RULE YOU AND YOUR HUSBAND ARE NOT ALOAD INSIDE COMPUTERS……
I found…
1 missing screw
1 messed up HD ribbon cable
many bent HD pins
wrong HD jumper setting
loose HD mounting screws
All possibly preventing the box from booting….
After striating all that out the only bad part in the whole box is the Dr.Pepper flavored keyboard. Here is the link the go buy it without talking to Alienware again…
http://www.excelcomputerinc.com/html/details.asp?ref=692&category=keyboards
I will put it in for you :-) In the mean time you can use the box just fine with an external keyboard. I will bring it in on Monday and I will take you up on your offer the keep the third Hard drive….
His name is John and he rules!
So wow, what a nice way to start the week! In other good news, the cat and big dog finally have hit a pivotal turning point in doggy/kitty relations.
(that's my husband messy office!)
Oh and here is a happy pixie this morning;
It's not the final FO pic, I have some fun plans for a photoshoot.
Comments
Monica says;
I'm a software geek, too, but lucky for me, hubby is hardware geek. He fixes them, I make them do cool things. :)
The tank looks awesome on you!
PS Make sure you spoil John, you don't want to lose a good hardware guy. ;)
Claudia says;
WOW - that guy deserves a big hug. His note is too funny. So, you and DH behave and don't touch the hardware. I love the pic of Willow and Tala - too cute. That is a nice way to start into the week - YAY!
Carine says;
YAAAY! Very nice job. Can wait to see what you have in store for the photo shoot. I'm with you on tech support. And I work in a systems environment too.
Whitney says;
I love the finished tank!! I am just delurking to let you know. I read your blog all the time (learned about it through NEGA SNB). Anyway, have you heard that Vera Bradley is coming out with lunchboxes the end of July/beginning of August? I can't wait!!