Here is my happy little rant for the day. I went to the Blue Moons Fiber Arts site to order a skein of Lunasea in that new Silkie yarn, to try it out. It's a neat blend and who wouldn't want socks with silk in it? I was thinking it would make a fun baby knit.
I ordered 1 skein last week. So today I logged into their site to see if it was track-able. Well there was no order in there! So then i went to paypal and saw, no order in there which I knew I had selected that option to pay. (Granted, their site has a warning telling you to get a newer browser however you can still go through the entire order proccess despite that fact! It doesn't say if you don't upgrade you won't get yarn).
I'm not sure if you have ever purchased of their website but it requires IE 7 (vs IE 6, it does work for other browsers as well but I was at work and only had access to IE). It's the only fiber site I have ever tried to purchase on that required I update my browser. From a web design perspective it's not a smart move. You can lose customers that way and I am not going to upgrade my browser for their sock yarn. Heck ebay doesn't require IE 7, IE 6 works just fine! On top of that fact I normally order yarn on my lunch hour at work, so not only do I not want to upgrade my browser, but I cant even if I wanted too. I have IE 6.0.2, it's not exactly a cave man browser.
So I tried again just now to see, and it didn't go through again. I'm not a huge STR person, I purchased 1 skein of “Lucy” many moons ago (har har) and I don't even remember how I ordered it. I thought I might try out this new silkie yarn and see if I might catch the STR bug, but I am really frustrated that they would force me to update my browser to order yarn and on top of that, it didn't let me know the sale didn't go through. I was expecting my hank in the mail this week!
Most websites will show that IE 6 is the most common browser right now, and there for it is what at a minimum should be designed for. To be fair we can look at my sites stats, which users are primarily knitters...
IE 6: 19553 Requests
IE 7: 12467 Requests
Not only does IE 6 have more, but even if it was an even 50/50 split it would still be a bad choice, heck even if IE 6 had 40% and IE 7 had 60% it would STILL be a bad choice!!
I wonder how many sales they lose because of this and they might not even realize it. They are pretty popular so I suppose it might not be a big issue, but it really makes this pregnant lady angry, but then bad web design always does. For those of you who don't know I am an Information Architect & Usability Engineer so that’s pretty much what I do for a living, determine the proper way to design and execute websites for the optimal user experience and of course to make the most possible amount of money (I work for a fortune 100). I would bet all my stash they lose sales they don't even know about, just like this one.
(updated to correct my spelling, it made someone else angry)